1. Who We Are
RegenX operates the websites offer.regenx.uk and members.regenx.uk. References to "we", "us", or "RegenX" in this policy refer to the operators of those sites. If you have questions about this policy, contact us at [email protected].
2. What Information We Collect
We collect information you provide directly when you:
- Complete a purchase or opt-in form (name, email address, phone number, billing details)
- Answer questions within the Root Cause Trigger Mapper tool (symptom and lifestyle information)
- Contact us for support
We also collect certain technical information automatically when you visit our site, including IP address, browser type, pages visited, and referring URL. This is collected via standard web server logs and analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your order and deliver your purchased products
- Generate your personalised Trigger Map report
- Send order confirmations, receipts, and access details
- Communicate with you about your purchase and related products
- Send you educational content and promotional offers (you may opt out at any time)
- Contact you via SMS, phone, AI-assisted messaging, and AI voice — where you have consented (see Section 6)
- Improve our products and services
- Comply with legal obligations
4. Legal Basis for Processing (UK/EU Users)
Where applicable under UK GDPR or EU GDPR, we process your personal data on the following legal bases:
- Contract performance — to fulfil your purchase and deliver your products
- Legitimate interests — to improve our services and communicate with existing customers
- Consent — for marketing communications, SMS, phone contact, and AI-assisted communications where we have obtained your express consent
- Legal obligation — where required by law
5. Health and Symptom Information
The Root Cause Trigger Mapper collects information about your health symptoms, dietary habits, sleep patterns, and lifestyle factors to generate your personalised report. This information is considered sensitive personal data.
We use your symptom and health information solely to generate your personalised Trigger Map report. We do not sell this information, share it with third-party advertisers, or use it for purposes other than delivering your product.
By using the Trigger Mapper tool, you consent to the processing of this health-related information for the purpose of generating your report.
6. SMS, Phone, and AI Communication
When you provide your phone number and consent on our forms, you agree to receive communications from RegenX via SMS, phone calls, AI-generated messaging, and AI voice systems. Full details of this consent and your opt-out rights are set out in our Terms and Conditions.
SMS opt-in data and consent are not shared with any third party for their own marketing purposes. You may opt out of SMS at any time by replying STOP.
7. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Payment processors — to securely process your transaction (we do not store full card details)
- Platform providers — including our CRM, email delivery, and course hosting platforms, who process data on our behalf under data processing agreements
- Legal authorities — where required by law or to protect our legal rights
All third-party service providers are required to handle your data securely and in accordance with applicable privacy laws.
8. Cookies and Tracking
Our site uses cookies and similar tracking technologies to:
- Maintain your session as you move through the purchase funnel
- Measure traffic and page performance via analytics
- Deliver and measure advertising where applicable (e.g. Meta Pixel)
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our checkout process.
9. Meta Pixel and Advertising
We use the Meta Pixel (Facebook Pixel) to measure the effectiveness of our advertising and to enable targeted advertising on Meta platforms. This may involve sharing limited data (such as hashed email addresses or purchase events) with Meta Platforms Inc. You can opt out of Meta's use of this data via your Meta account settings or via the Digital Advertising Alliance opt-out tools.
10. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes set out in this policy, comply with legal obligations, and resolve disputes. Purchase records are typically retained for 7 years for accounting purposes. You may request deletion of your personal data at any time (see Section 12).
11. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payments are processed via PCI-compliant third-party processors and we do not store full card details on our systems.
12. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your data ("right to be forgotten")
- Restriction — request that we limit how we use your data
- Portability — request your data in a portable format
- Objection — object to processing based on legitimate interests
- Withdraw consent — withdraw any consent you have given at any time
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
13. International Transfers
Our platform providers may process your data in countries outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data in accordance with applicable law.
14. Children's Privacy
Our products are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
15. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available at offer.regenx.uk/privacy-policy. We will notify existing customers of material changes by email where required.
16. Contact & Complaints
For any privacy-related questions or to exercise your rights:
- Email: [email protected]
- Website: offer.regenx.uk
If you are based in the UK and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.